What is it?

Website monitoring is used to ensure website uptime, performance, and functionality is as expected.

As browsers release their own software updates, this can change the way your website looks and/or works.

What happens?

Websites are monitored 24 hours a day, 7 days a week for downtime. If downtime occurs, I’ll know straight away and will notify the client via email. I will then aim to find a solution immediately as per my terms of service.

What is it?

Website monitoring is used to ensure website uptime, performance, and functionality is as expected.

As browsers release their own software updates, this can change the way your website looks and/or works.

What happens?

On the first working day of every month, I check your website in all major browsers to ensure the design and functionality is all in working order.

Websites are also monitored 24 hours a day, 7 days a week for downtime. If downtime occurs, I’ll know straight away and will notify the client via email. I will then aim to find a solution immediately as per my terms of service.

What is it?

The process of backing up refers to the copying and archiving of data so it may be used to restore the original after a data loss event.

What happens?

On the first working day of every month, I will backup all current website content and design. Backups are made to:

1. Real Owl’s local server
2. Real Owl’s external hard drive
3. Real Owl’s online cloud storage

Backups are kept for a minimum of 12 months.

If a website requires restoring then the most recent backup will be used unless requested otherwise by the Client.

What is it?

The collection and reporting of web data. This is the best way to understand your website traffic and how the website is being used.

What happens?

Quarterly reports are generated for the client and Real Owl to review.

I use all data to continually monitor and improve website performance and to optimise for search engines where possible.

What is it?

Real Owl will deal with requests which are sent via your website, by your users/customers (i.e. testimonials, requests to advertise).

What happens?

Real Owl will directly receive, proof read and upload text/image content to your website, saving you time and allowing your users access to add information in a controlled way.

I will post 1-2 updates per week to your website. Number of weekly updates are subject to review should you require a higher level of service.