It is Real Owl's policy to respect your privacy regarding any information we may collect from you. We only ask for personal information when we truly need it to provide a service to you. This Privacy Policy outlines what information we collect and how we store/use it.

What data we collect from you

We may collect information such as your name, address, telephone number, email and IP address. This information is provided by you, either through the Real Owl website, or via direct communication.

How we store & use your data

We store all the personal information you provide on secure, password protected servers.

You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

If you have opted to receive communications from us, we will use your contact details to:

1. Provide, support and improve the services we offer
2. Send quotes, invoices and collect payments from you
3. Deal with enquiries or complaints made by you
4. Meet legal requirements

Approved third parties and cookies:

Google Analytics - One of the most widespread and trusted analytics solution on the web. It helps us understand how the site is used and how we can improve your experience. For information about how Google uses cookies click here.

How long will we hold your data

We only retain information for as long as necessary to provide you with your requested service. At the expiry of your service all personal information will be removed from our servers.

Consent

We will only contact you if you have given us consent to do so. This may be voluntarily through the website contact form, direct email, or on our social media.

Your rights

You have a number of legal rights to control what we do with your information:

1. The right to be informed
2. The right of access
3. The right to rectification
4. The right to erasure
5. The right to restrict processing
6. The right to data portability
7. The right to object
8. Rights in relation to automated decision making and profiling

Click here for full information. Please note that in some cases, asking us to do this may mean we are no longer able to provide you with our services.

Sharing your data

We will not share your information with anyone outside Real Owl and its approved third parties except:

1. When we have your permission
2. When required for your product or service
3. When required to by law

Links to other websites

Our website may link to external sites. Please be aware that we cannot accept responsibility or liability for their respective privacy policies.

Questions & concerns

If you have any questions, or if you want to update, delete or change any personal data we hold, or if you are concerned about a privacy matter, please contact us at [email protected].

Data protection complaints

If you have a complaint about how we use your data, please get in touch soon as possible by emailing [email protected].

What information do I need to give?

When submitting a complaint, please include an email subject heading of 'Data protection complaint' and supply the following information:

1. your full name
2. as much information as possible about the reason for your complaint

This will help us to deal with your complaint as quickly as possible.

What happens next?

We will acknowledge receipt of your complaint by email within 30 days and an investigation will be carried out into the issues raised.

If we require any additional information to carry out the investigation, we will let you know as soon as possible.

Responsibility of third parties

There are some situations where we have no control over the service you receive, because it is not provided by us. In these cases, complaints should be submitted to the third party responsible for the service.

Changes to this policy

We reserve the right to update this policy at any time.