Terms of service


Deposits & Payment

Once an initial design idea is approved by the client, each project then requires a non-refundable 30% deposit. Development of the client’s design will commence on receiving this payment.

Payments to Real Owl are to be made within the 30 day terms stated on the invoice.

Real Owl reserves the right to postpone the fulfillment of its obligations and/or disable live websites on accounts that remain unpaid 30 days after the date of the invoice, until payment is made.

Hosting Fees

Web hosting is simply renting storage space on the internet — just like you would rent a physical store for your business.

Hosting starts at £6 per month, per website. This fee is due on website launch and can be paid annually or quarterly.

Prices are based on Real Owl’s host and may be subject to change. Websites with high traffic may need additional support.


It is the client’s responsibility to obtain the copyright permissions for any text, images or other files that Real Owl has used in the creation of websites, brochures or other marketing material.

We may place a small credit, in the form of a link, back to Real Owl’s own site at the foot of the client’s website.

Companies/individuals maintaining/taking on a website built by Real Owl may not claim design rights while Real Owl designs are still featured on the website.

Design ownership

All work on projects belongs to Real Owl. Once a project is complete and Real Owl invoices have been paid in full, the ownership of the work passes to the client, for the purpose intended only.

Website Updates - After Launch

We love our clients, and we want your websites to look their best. Minor text and image updates are free of charge.

Large amendments, redesigns and new pages may be subject to charge.

Errors, Bugs & Support

Any errors in the websites code are the responsibility of Real Owl. However, as we have no control over browser updates/old browser versions, Real Owl can not be held responsible for any bugs related to this.

For further support, the client may opt to build their own Bespoke Bundle, this will commence on the date of website launch.

Uptime & Website Monitoring

Uptime is a term for the time during which a website is operational. Downtime is the time when it isn't operational.

Expected uptime for websites hosted by Real Owl are reliant on Real Owl’s host (Heroku).

Websites with downtime will be given priority and Real Owl will attempt to rectify the problem as soon as possible.

Real Owl will notify clients who are subscribed to 24/7 website monitoring as part of their Bespoke Bundle of any downtime.

Bespoke Bundle

Individual prices may be subject to change depending on level of service required.

Paid annually or quarterly. Minimum subscription 12 months.